“GT” Insight Bites: What constitutes ‘progress’ for travel & tourism in 2024?

April 2, 2024

What constitutes ‘progress’ for the travel & tourism industry where you work, or that you have identified through your observations, study, or research? Footprint photo by Jeremy Bishop (CC0) via Unsplash. https://unsplash.com/photos/brown-sand-with-heart-shaped-stones--mMEEkgj5fU
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In 2024, what con­sti­tutes ‘pro­gress’ for the travel & tour­ism industry where you work, or that you have iden­ti­fied through your obser­va­tions, study, or research?

It’s a “Good Tour­ism” Insight Bites question.

Your cor­res­pond­ent put the ques­tion to the travel & tour­ism stake­hold­ers in the “GT” net­work, invit­ing responses of no more than 300 words. 

Thanks to the 18 respond­ents — pro­fess­ors, pro­fes­sion­als, prac­ti­tion­ers — who took the time to share their thoughts on the ques­tion. Their answers appear in the order received. 

Thanks also to Ronda J Green for her BiteX about Aus­tralia and Indone­sia cel­eb­rat­ing geo­tour­ism and Herb Hiller for his BiteX about sav­ing the Oke­fen­o­kee Swamp in the USA.

Bites menu


‘Deep progress’

K Michael Haywood, publisher, ‘Destinations-in-Action’, Canada

Trav­el­ling for pleas­ure rep­res­ents a free­dom of move­ment that has pro­gressed from deep roots to become an enshrined right that has bettered human­ity for centuries. 

Nowadays there is much skep­ti­cism and dis­trust, due in large part to dif­fi­culties asso­ci­ated with recon­fig­ur­ing our mobil­ity eco-sys­tems, and man­aging tourism’s expo­nen­tial growth.

If, how­ever, our desire is to make tour­ism human and make it right, is it neces­sary to dwell on recrim­in­a­tions and social regres­sions

Wouldn’t we be bet­ter off if, instead, we argued for a new philo­sophy and psy­cho­logy of pro­gress and truly under­stood the answers to the ques­tion: “What is Pro­gress?” 

Pro­gress that would: 

  • Redefine and cla­ri­fy tourism’s essen­tial role in deliv­er­ing com­pel­ling and mean­ing­ful cus­tom­er and des­tin­a­tion outcomes? 
  • Pos­it the essen­tial require­ments for agency and action in regard to help­ing resolve society’s high-pri­or­ity urgen­cies (e.g. cli­mate change, as in Ams­ter­dam)? 

Agency and action that would require lead­ers and man­agers (rep­res­ent­ing var­ied ves­ted interests) to col­lab­or­ate more effect­ively, grace­fully play­ing the long game as they move for­ward, while avoid­ing the illu­sion of pro­gress

Every­one com­mit­ted to mak­ing their sense of pur­pose real; gen­er­at­ing pos­it­ive and prin­cipled impacts; act­ively pro­tect­ing our col­lect­ive rights to mobil­ity and hospitality.

Pro­gress requir­ing entire host­ing com­munit­ies and their guests to be inspired by pro­gress­ive ideas that will help us: 

  • Renew tourism’s role in improv­ing our col­lect­ive health and ‘well­th’;
  • Evolve and move from the why to the how of scale, scope, and diversity; 
  • Archi­tect and design the right depth and qual­ity of capabilities; 
  • Cre­ate bet­ter oper­at­ing models; 
  • Renew insights continuously;
  • Meas­ure returns and out­comes; and, 
  • Real­loc­ate investments. 

Every­one per­sever­ing to re-learn how to suc­ceed in an era of volat­il­ity; in many cases, lever­aging his­tory and cul­ture to push our com­munit­ies-as-des­tin­a­tions forward. 

Try­ing harder to embel­lish an already won­der­ful world! 

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Ed’s note: A change to the question

Michael Hay­wood, above, respon­ded to the much short­er ori­gin­al question:

What con­sti­tutes ‘pro­gress’ for the travel & tour­ism industry?

Prof Hay­wood was the only respond­ent after sev­er­al days. That gave me pause. Per­haps the short ques­tion was too big — or too dan­ger­ous — to answer, espe­cially in only 300 words. So I exten­ded the dead­line and tweaked the ques­tion to:

In 2024, what con­sti­tutes ‘pro­gress’ for the travel & tour­ism industry where you work, or that you have iden­ti­fied through your obser­va­tions, study, or research?

And I offered the brief back­story to why I asked it, as follows:

“A few people unsub­scribed from the “GT” news­let­ter recently because I fea­tured Jim Butcher­’s reflec­tions upon an inter­view with Dimitri­os Buhal­is.

“Pro­fess­or Buhal­is reck­ons ‘over­tour­ism’ is not a thing; that the word ‘over­tour­ism’ rather scape­goats a whole industry for fail­ures in des­tin­a­tion plan­ning and man­age­ment; and that there are bil­lions of people on Earth who dream of trav­el­ling but have yet to do so.

“Per­haps the few who unsub­scribed from the news­let­ter failed to — or did­n’t want to — under­stand the nuance in Prof Buhal­is’ opinion.

“One unsub­scriber cited Buhal­is’ “priv­ilege as a white male” as a reas­on why his opin­ion was “prob­lem­at­ic”. Giv­en that choice of words, it would not be a shock to me if that per­son were to identi­fy, polit­ic­ally, as ‘pro­gress­ive’ … (but maybe I’m guilty of ste­reo­typ­ing!) …”

Hav­ing offered that back­ground, the responses below may (or may not) be influ­enced by it. (Nor­mally, “GT” Insight Bite ques­tions are left to respond­ents’ indi­vidu­al interpretations.)

In an email announ­cing a second dead­line exten­sion, I answered my own ques­tion … as an example of how one might answer. That fol­lows imme­di­ately; dis­rupt­ing the chro­no­lo­gic­al order for the sake of this segue …

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The foundation of progress is freedom of speech

David Gillbanks, Publisher, ‘The “Good Tourism” Blog’, Australia

Why is it hard, these days, to com­mu­nic­ate one’s own sense of what con­sti­tutes pro­gress? Is it because someone might not like it?

David Gillbanks
Dav­id Gillbanks

For me it’s easy to tell you what con­sti­tutes ‘pro­gress’.

I’ve put years of sweat and sav­ings into cre­at­ing a unique pub­lish­ing plat­form for diverse opin­ions about all things travel & tourism. 

Thus ‘pro­gress’ for me in 2024 is break­ing even, earn­ing a (mod­est) liv­ing from “GT”, and rolling out more oppor­tun­it­ies for people to freely express their opin­ions about our industry. 

My per­son­al sense of pro­gress is based on my cir­cum­stances, love for travel, obser­va­tions of increas­ing ideo­pol­it­ic­al polar­isa­tion, and wor­ries about a creep­ing cul­ture of cen­sor­ship in many areas, includ­ing academia.

Regard­ing my lat­ter con­cern, the concept of free expres­sion applies uni­ver­sally, so one would think it friendly to the ‘pro­gress­ive’ ideas com­ing out of uni­ver­sit­ies.

It is cer­tainly friendly to ‘diversity’. “GT’s” grow­ing list of guest authors from all over the world, and with many dif­fer­ent back­grounds, is test­a­ment to that. Yet there are no ‘diversity quotas’ hanging over my head threat­en­ing to chop it off if that were not the case.

I believe I’m reas­on­able, like most people: Open to dif­fer­ent ideas and will­ing to treat with respect any­one who would in good faith share their thoughts with me even, nay, espe­cially if I dis­agree with them.

But tol­er­ance and accept­ance have their limits. 

Reas­on­able people should oppose ideo­lo­gies and ‘author­it­ies’ of any stripe that would shut down het­ero­dox opin­ions by force or coer­cion. And we should be deeply sus­pi­cious of those who would engage in pass­ive-aggress­ive argu­mentum ad hom­inem or algorithmic trickery.

Through­out his­tory, chal­lenges to received wis­dom have led to pro­gress across many dimen­sions: soci­opol­it­ic­al, sci­entif­ic, environmental …

Cen­sor­ship is tyranny, plain and simple, not pro­gress. Let’s not be con­fused about that.

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Discussions, not slamming doors

Frédéric Dimanche, Director, Ted Rogers School of Hospitality and Tourism ManagementToronto Metropolitan University, Canada

Pro­gress would be hav­ing people engage in a dis­cus­sion rather than slam­ming the door closed when they don’t like to hear something …

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‘Memorable, safe, and sustainable experiences’

Aini Wikamto, Managing Director, Khiri Travel Indonesia

In 2024, pro­gress in the travel & tour­ism industry is marked by sev­er­al key advancements. 

Aini Wikamto
Aini Wikamto

Firstly, sus­tain­ab­il­ity ini­ti­at­ives have become para­mount, with a focus on redu­cing car­bon foot­prints and sup­port­ing loc­al communities. 

Secondly, tech­no­logy plays a cru­cial role, offer­ing seam­less book­ing exper­i­ences and immers­ive vir­tu­al tours. 

Thirdly, per­son­al­isa­tion is on the rise as com­pan­ies lever­age data ana­lyt­ics to tail­or travel exper­i­ences to indi­vidu­al preferences. 

Addi­tion­ally, safety meas­ures have been enhanced to address glob­al health con­cerns, ensur­ing trav­el­lers feel secure. 

Cul­tur­al diversity is also cel­eb­rated, with a great­er emphas­is on pro­mot­ing inclus­iv­ity and show­cas­ing diverse traditions. 

Lastly, infra­struc­ture devel­op­ment remains cru­cial for accom­mod­at­ing evolving trav­el­ler needs, with invest­ments in trans­port­a­tion and accommodations. 

Over­all, pro­gress in the industry is about cre­at­ing mem­or­able, safe, and sus­tain­able exper­i­ences for trav­el­lers worldwide.

[Khiri Travel is a val­ued “Good Tour­ism” Partner.]

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Don’t take progress for granted

Steve Noakes, Chair, Binna Burra Lodge, Australia; Founder, Pacific Asia Tourism

What does ‘pro­gress’ really mean? 

In 1915, as the ‘great and cruel’ war raged in Europe, drag­ging in colo­ni­al net­works around the world, Vic­tor S Yar­ros wrote an art­icle pub­lished in the Amer­ic­an Journ­al of Soci­ology titled ‘Human Pro­gress: The Idea and the Real­ity’. He wrote: 

“[T]he essence of the mod­ern con­cep­tion of pro­gress is con­tinu­ity — rel­at­ive, per­haps, rather than abso­lute, but con­tinu­ity — stead­i­ness, per­sist­ence, and certainty.”

He con­tin­ued:

“The con­cep­tion implies that pro­gress is in a sense the law of human­ity; that human beings […] are bet­ter now than they were in the past, and will be bet­ter tomor­row than they are today.” 

There’s lots more to think about from Yar­ros’ art­icle writ­ten over 100 years ago dis­cuss­ing this concept of ‘pro­gress’. If it’s a top­ic of any interest, it makes good read­ing while you’re wait­ing at an air­port or on a train/boat ride.

So what can it tell us about the ‘here and now’ and the glob­al travel and tour­ism industry? 

As the glob­al travel shut­down dur­ing the COVID-19 pan­dem­ic reminded us, pro­gress is not auto­mat­ic. In 1915, Yar­ros wrote:

 “[P]rogress must be planned and worked for, not taken for granted.”

Oh, and back at my loc­al tour­ism oper­at­or level, pro­gress in 2024 will be start­ing the con­struc­tion of a new Binna Burra Lodge five years after the Aus­trali­an ‘Black Sum­mer’ bush­fire devastation!

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‘Progress for one may well be a drawback for another’

Robin Boustead, Founder, Great Himalaya Trail, Nepal

Over­tour­ism is a con­di­tion that many des­tin­a­tions would love to suf­fer from. One would rather decide how to reduce demand than strive to increase it.

Robin Boustead
Robin Boustead

‘Pro­gress’ for one may well be a draw­back for anoth­er. This is espe­cially true in tour­ism where elec­tri­city poles spoil views and mod­ern homes ruin idyll­ic villages.

How­ever, such con­sid­er­a­tions are largely redund­ant when we think about the con­straints in which we oper­ate. There simply aren’t enough flight cor­ridors to take us to an infin­ite num­ber of places. The same is true for loc­a­tion car­ry­ing capacity.

It’s time to stop using sub­ject­ive value judg­ments like ‘pro­gress’ and to start focus­ing on the real­it­ies of tour­ism impacts; how to make them pos­it­ive for everyone.

Yes, there is a glob­al north ‘enti­tle­ment’ to tour­ism with expect­a­tions of hot showers, WiFi, and pic­ture-post­card views. Much of the glob­al south wants some­thing like that too. 

It has star­ted. For example, domest­ic tour­ism in India is now so strong that inter­na­tion­al arrivals are a low pri­or­ity for most des­tin­a­tions. The same is true in China. 

As glob­al afflu­ence increases, the num­ber of ‘entitled trav­el­lers’ is likely to rap­idly increase, unless they learn to think and behave differently. 

Buhal­is is cor­rect to say the respons­ib­il­ity for over­tour­ism is shared by des­tin­a­tions. The push­back from cit­ies like Ams­ter­dam and Venice is an attempt to address the mis­con­cep­tion that they exist for hol­i­days rather than homes. 

But the tour­ism sec­tor as a whole is guilty of tramp­ling over lives in the name of fun.

Over­tour­ism is a ‘thing’ just as pro­gress is a ‘thing’. Both can be forces for good if we are pre­pared to chal­lenge our own cog­nit­ive con­straints, place the interest of oth­ers before our own, and accept that some of the best ideas ori­gin­ate in ‘prob­lem­at­ic’ discussion.

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‘The world needs strong mindsets now more than ever’

Saverio F Bertolucci, Commercial Assistant, VDB Luxury Properties, Spain

‘Pro­gress’ is a syn­onym for ‘con­struct­ive mindset’. 

For indi­vidu­als, the term has his­tor­ic­ally entailed a prag­mat­ic ana­lys­is of ones’ object­ives and goals along a path towards a bright future. 

The same word assumes dif­fer­ent con­nota­tions in tour­ism depend­ing on the spe­cif­ic sec­tor but is usu­ally linked with sus­tain­able and regen­er­at­ive devel­op­ment policies that make people, the eco­nomy, and the envir­on­ment bet­ter off. 

Over­all, pro­gress implies that indi­vidu­als can cre­ate a pos­it­ive future for them­selves and oth­ers through the enhance­ment of their skills and abil­it­ies to effect pos­it­ive change.

How­ever, I am alarmed by a trend I have noticed in West­ern aca­demia, which doesn’t bode well for the future. Pro­fess­ors are warp­ing notions of pro­gress to cre­ate cul­tur­al divi­sion and dis­crim­in­a­tion based on skin col­our, sex, and oth­er immut­able characteristics. 

For example, com­ment­ing on one of my posts on Linked­In, Freya Hig­gins-Des­bio­lles, an ‘Adjunct’ of the Uni­ver­sity of South Aus­tralia, made a point of not­ing that the inter­viewees for the Tourism’s Hori­zon Inter­views were “only older white men […] many with old­style [sic] views”. (I have the screen capture.)

By point­ing out their age, race, and sex — without any ref­er­ence at all to their argu­ments — she not only tries to dis­miss their opin­ions, but also the valid­ity of their pro­fes­sion­al back­grounds, exper­i­ences, and con­tri­bu­tions to tourism.

This new­fangled bigotry is not uncom­mon. Hig­gins-Des­bio­lles is not alone.

This is my mes­sage to any­one who may be attrac­ted by such atti­tudes: Life is tough. Don’t blame any­body for your inab­il­ity to achieve your goals. Work on your­self and keep going. The world needs strong mind­sets now more than ever.

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More sustainable approaches

Richard A Shepard, Trustee & CEO, Sustainable Rural Development International, UK

Over­all, I think pro­gress, based on recent stud­ies and news reports, is char­ac­ter­ised by a shift towards more mean­ing­ful, sus­tain­able, inclus­ive, and trans­form­at­ive travel exper­i­ences that cater to evolving con­sumer pref­er­ences and values. 

For example, in our Black Sea Sus­tain­able Tour­ism (BSST) pro­gram we track grow­ing trends and even recom­mend look­ing at a broad­er, hol­ist­ic pic­ture of where tour­ism should be going. 

We have writ­ten about nature-based solu­tions at Sus­tain­able Rur­al Devel­op­ment Inter­na­tion­al (SRDI) that can have a pos­it­ive impact on tour­ism. The recep­tion has also been positive. 

Bey­ond that, pro­gress from our per­spect­ive is the growth in interest in travel that includes mean­ing­ful and immers­ive experiences. 

Trav­el­lers appear to be more dis­cern­ing about green prac­tices and are demand­ing trans­par­ency in sus­tain­ab­il­ity claims, driv­ing the industry towards more respons­ible and eco-con­scious practices.

Addi­tion­ally, evid­ence sug­gests that the industry is increas­ingly pri­or­it­ising sus­tain­ab­il­ity, with a focus on loc­al gast­ro­nomy, nature, well­ness, and rur­al tour­ism exper­i­ences that bene­fit the des­tin­a­tion community. 

Relatedly, travel exper­i­ences that give back to loc­al com­munit­ies are gain­ing trac­tion, emphas­ising the import­ance of respons­ible tour­ism and pos­it­ive social impact. 

This trend high­lights a move towards more eth­ic­al and com­munity-focused travel prac­tices which includes man­aging over­crowding and the destruc­tion of the very thing trav­el­lers want to enjoy.

Pro­gress is incre­ment­al and builds on itself. The trends are there. They just need to be nur­tured to gain wide­spread accept­ance until they are the stand­ard, not the exception.

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Consensus on what’s progress is ‘becoming harder than ever’

C Michael Hall, Professor, University of Canterbury, New Zealand

Pro­gress tends to be defined in cer­tain ways by dif­fer­ent stakeholders. 

Professor C Michael Hall
Prof C Michael Hall

Often pro­gress has been nar­rowly defined from an industry per­spect­ive with respect to eco­nom­ic returns, stay­ing in busi­ness, or vis­it­or num­bers, while for oth­ers atten­tion to social or envir­on­ment­al pri­or­it­ies may con­sti­tute progress. 

The dif­fi­culty — as always — is to some­how bring these per­spect­ives togeth­er in a man­ner that can sat­is­fy most parties. 

I would sug­gest that, des­pite the rhet­or­ic of sus­tain­ab­il­ity and regen­er­a­tion, this pro­spect is becom­ing harder than ever giv­en glob­al eco­nom­ic, polit­ic­al, and envir­on­ment­al conditions.

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I am, you are, we are ‘the masses’

Vilhelmiina Vainikka, Post-doctoral research fellow, geographer, Tampere University, Finland

For me, as a geo­graph­er, ‘pro­gress’ would be to recog­nise ‘the masses’ in mass tour­ism as many dif­fer­ent classes of people; and count ourselves among them. 

We, the masses, con­nect all forms of tour­ism, how­ever niche. We require the motiv­a­tion to vol­un­tar­ily embark on a trip and the infra­struc­ture to make it possible. 

We may travel to learn about oth­er cul­tures, yet we only need to vis­it the migrant dia­spor­as in our own cit­ies to achieve that. But we travel abroad in large num­bers, which neg­at­ively affects host communities. 

And so ‘over­tour­ism’ poses the dif­fi­cult ques­tion of who gets to go. Who is the ‘over’ in over­tour­ism? Who is not welcome?

Loc­al voices may say that only small num­bers of ‘good’ tour­ists are wel­come; often framed as lux­ury tour­ists, or well-edu­cated tour­ists, or oth­er priv­ileged ‘well-behaved’ people. From a social justice view­point, is this fair? 

Many people have stopped trav­el­ling because they can’t afford to. Many more have nev­er trav­elled very far from home. 

When we talk about ‘inclu­sion’ in tour­ism, we must not only think about host pop­u­la­tions as eco­nom­ic bene­fi­ciar­ies, but also con­sider those who have no oppor­tun­ity to travel. 

Tour­ism is a very chal­len­ging top­ic to dis­cuss because it has so many dif­fer­ent per­spect­ives and dimensions.

Our focus today should be on ensur­ing the ‘good life’ for every­one now and in the future. 

But of course our plan­et has limits. 

When we, the masses, travel we should avoid emit­ting green­house gases, con­trib­ut­ing to cli­mate change, and accel­er­at­ing the loss of biod­iversity. Is that possible?

So what is a ‘good life’? Does it include travel? Is travel a basic need? 

These are deeply eth­ic­al and mor­al ques­tions, not to be taken lightly by any­one; in des­tin­a­tions, industry, or aca­demia. So let’s dis­cuss together.

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A more sustainable Singapore

Kevin Phun, Founder & Director, The Centre for Responsible Tourism Singapore

2024 feels like a new chapter for Singapore’s tour­ism industry, although some might say 2022 was, when Singa­pore reopened post-COVID. 

2022 was also when the Singa­pore Tour­ism Board (STB) announced man­dat­ory require­ments for the hotel and MICE sec­tors to under­take sus­tain­ab­il­ity cer­ti­fic­a­tion by 2030. 

Pro­gress this year could be inter­preted as more tour­ism com­pan­ies com­ing for­ward to under­take certification. 

For Singapore’s tour­ism industry, the concept of sus­tain­able tour­ism is fairly new. Except for mul­tina­tion­als, most tour­ism busi­nesses here have prob­ably nev­er seen so many sus­tain­ab­il­ity prac­tices, let alone adop­ted them. 

Alas we find ourselves hav­ing to quickly learn best prac­tices and phase out unsus­tain­able ones. In a dec­ade’s time, we will see a very dif­fer­ent oper­at­ing environment. 

“How high will the bar be?” one might ask. 

In Singa­pore, there is much polit­ic­al will for sus­tain­ab­il­ity. Man­dat­ory cer­ti­fic­a­tion could be the way we raise stand­ards here. After accom­mod­a­tion and MICE, will we see man­dates for the remain­ing sec­tors of the tour­ism industry? 

Maybe. That could also be an indic­at­or of progress. 

In South­east Asia more broadly, sus­tain­able tour­ism is not in its infancy. Singapore’s neigh­bours star­ted on the jour­ney a dec­ade or more ago. How­ever, region­al gov­ern­ments reg­u­late cer­tain things and not oth­ers, which makes Singa­pore look like it has moved quickly. 

There are reas­ons for a lack of reg­u­la­tion. A lack of polit­ic­al will is not really one of them. 

Anoth­er indic­at­or of pro­gress in Singa­pore for 2024 will be the num­ber of dis­cus­sions about sus­tain­able tour­ism. We have seen few in the past but that could be about to change. 

We are mak­ing pro­gress. Some of it may not always be vis­ible. In any case, sus­tain­able tour­ism is a form of pro­gress that’s rel­at­ively new to Singaporeans. 

We’re here to help.

[The Centre for Respons­ible Tour­ism Singa­pore is a val­ued “Good Tour­ism” Partner.]

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More people travelling closer to home

Duncan M Simpson, Writer, Simply Hostels and Light travels, UK

Pro­gress is “for­ward or onward move­ment towards a des­tin­a­tion; devel­op­ment towards a bet­ter … con­di­tion”, accord­ing to the Oxford Eng­lish Dictionary.

From my pre­vi­ous work in youth hos­tels, and from my research in youth travel and social tour­ism in the peri­od 1919 – 1939, that “des­tin­a­tion” and “bet­ter con­di­tion” for tour­ism would be more (young) people bene­fit­ting from hol­i­days, recre­ation, and tour­ism generally. 

Reach­ing that des­tin­a­tion looks threatened, unlikely, and even unwanted today. In Bri­tain, the num­ber of people bene­fit­ing from tour­ism over the last 20 years may have declined.

Hos­til­ity towards tour­ism in the media and in com­munit­ies has not helped. And glob­al warm­ing fears threaten to over­whelm any dif­fi­culties. Thus the goal of increas­ing the num­ber who bene­fit from tour­ism is prob­ably less shared today than in the past.

Pro­gress for me means address­ing those issues, by trav­el­ling less far, using cli­mate-friendly trans­port, bring­ing bene­fits to com­munit­ies, pro­tect­ing the envir­on­ment, and encour­aging oth­ers to share the goal.

All this happened in the past. We used to hol­i­day closer to home. Research tells me that in the inter-war peri­od (1919 – 1930) there was an increas­ing focus in Bri­tain on Bri­tons “vis­it­ing” and see­ing Bri­tain; stay­ing closer to home. 

Forms of hol­i­day accom­mod­a­tion like Butlin’s, and hol­i­day vil­lages such as Centre Parcs, used accom­mod­a­tion spe­cific­ally built and designed for hol­i­day makers who were able to travel sus­tain­ably to and with­in their des­tin­a­tions. Loc­al com­munit­ies were act­ive in cre­at­ing youth hos­tels because they wanted young visitors.

Pro­gress is not usu­ally lin­ear. In the past pro­gress was made. It may have faltered recently but the num­bers of young people tak­ing hol­i­days did increase in ways that bene­fit­ted par­ti­cipants, com­munit­ies, and the environment. 

Youth hostel his­tory shows that pro­gress can be made. His­tory offers hope.

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‘Change course NOW’

Geoffrey Lipman, President & co-founder, SUNx Malta

We are on the meta­phor­ic­al Titan­ic, head­ing for the ice­berg of the Code Red, exist­en­tial cli­mate crisis. And we are rearran­ging the deck­chairs of wheth­er ‘over­tour­ism’ exists or wheth­er it’s just a word?

Give the world a break. Change course NOW. 

Peak emis­sions by 2025 as the IPCC calls for. Halve them by 2030. Real Zero by 2050. 

Con­sign the net stuff to the fish­ing fleet where it belongs.

Plan for our kids.

[SUNx Malta is a val­ued “Good Tour­ism” Partner.]

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‘Reducing our impact on our natural resources’ 

Allan Michaud, Lodge Manager, Cardamom Tented Camp, Cambodia

What con­sti­tutes ‘pro­gress’…?

Allan Michaud, Cardamom Tented Camp
Allan Michaud

This is a little vague, and I am not exactly an expert in Cam­bod­i­an tour­ism, so below is just my opin­ion, based largely on my exper­i­ence man­aging Car­damom Ten­ted Camp.

Cam­bod­i­an tour­ism as a whole is still down around 50% from pre-COV­ID levels. So, in the short term, more of a rebound is urgently required for most people. 

In the long term, I feel Cam­bod­ia really needs to fully embrace eco­tour­ism or sus­tain­able tour­ism, which I think many tour­ists are look­ing for these days. 

My impres­sion of the wider tour­ism sec­tor is that more needs to be done in this regard. Many places claim­ing to be ‘sus­tain­able’ or ‘green’ are doing the bare minimum.

Mar­kets make a massive dif­fer­ence to what people want. While we have received people from 85 nations so far, most of our guests are from the UK or Europe, where many people are now look­ing to reduce their impact on the plan­et, includ­ing dur­ing their holidays. 

A com­ment I hear reg­u­larly from guests is that we were the only place that seemed genu­ine in our efforts to be sus­tain­able. While there are oth­er places in Cam­bod­ia mak­ing an effort, I do think many hoteliers could eas­ily do more. 

We don’t spend a lot of extra time or money buy­ing eco-friendly products or to sort­ing and recyc­ling our waste, so I am not impressed when I hear it sug­ges­ted that we can do it because we are small. Most of what we do can be rep­lic­ated anywhere.

Redu­cing our impact on our nat­ur­al resources is essen­tial, espe­cially as the glob­al pop­u­la­tion con­tin­ues grow­ing and more people look to take hol­i­days yearly. 

[Car­damom Ten­ted Camp is a val­ued “Good Tour­ism” Partner.]

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Sincere, collaborative sustainability

Rob Pearce, General Manager, Anurak Community Lodge, Thailand

There are always a lot of buzzwords fly­ing around, try­ing to catch the atten­tion of mar­kets. ‘Sus­tain­ab­il­ity’ has been prom­in­ent recently. 

Rob Pearce, Anurak Community Lodge
Rob Pearce

Inter­na­tion­al brands build­ing large con­crete struc­tures on an untouched para­dise are ‘sus­tain­able’ … because they say they are! Door entry cards made from wood, rather than from plastic salvaged from the plastic moun­tain … ‘Sus­tain­able’ is open to interpretation. 

Dur­ing COVID-19 I presen­ted a paper on a sus­tain­able pro­ject to an island author­ity to great applause. The pro­ject prom­ised new indus­tries sup­port­ing extant busi­nesses, bet­ter edu­ca­tion, reduced pol­lu­tion, and, more import­antly, the future health of cit­izens and wildlife. 

Unfor­tu­nately, it did not take into account the quick profits needed by those who run the author­ity; who wished to build more pol­lut­ing prop­er­ties where there were already too many. 

I believe a lot of what trav­el­lers look for is the old, rus­tic feel of a des­tin­a­tion. This is fast dis­ap­pear­ing under bright lights, behind white walls. 

Yet now we are all ‘sus­tain­able’. How ‘sus­tain­able’ do you want to be? 

Guest demands have per­man­ently changed. More than a glass con­tain­er over a plastic one will be needed. Trav­el­lers will have great­er demands in the future and will need to edu­cate them­selves before they vacation. 

We build into our guests’ vaca­tions the oppor­tun­ity to become involved. They may under­stand more than us on a sub­ject, so we work togeth­er to cre­ate a genu­inely sus­tain­able exper­i­ence at Anurak and to restore hab­it­ats around it.

We learn from each oth­er to con­stantly reduce our ‘foot­prints’ but we also need to increase our ‘inter­ac­tion’ levels at any giv­en oppor­tun­ity to inject a sense of mean­ing into someone’s stay. Then, I believe, we can start to make some ‘pro­gress.’ 

[Anurak Com­munity Lodge is a val­ued “Good Tour­ism” Partner.]

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Progress on several fronts in Rwanda

Rwaka Mabrise, Communications, Red Rocks Initiative for Sustainable Development & Red Rocks Rwanda

These are sev­er­al areas in which pro­gress in Rwanda’s travel & tour­ism industry will be observed in 2024. 

Rwaka Mabrise
Rwaka Mab­rise

Since Rwanda is increas­ingly emphas­ising sus­tain­able tour­ism, par­tic­u­larly in its efforts to pro­tect its rich biod­iversity and pro­mote com­munity involve­ment in tour­ism activ­it­ies, pro­gress in this area will include fur­ther invest­ments in eco-friendly infra­struc­ture, com­munity-based tour­ism pro­jects, and con­ser­va­tion efforts aimed at pre­serving Rwanda’s nat­ur­al habitats. 

As you are aware, Rwanda is well-known for its moun­tain gor­illa trekking exper­i­ences in Vol­ca­noes Nation­al Park. Efforts to diver­si­fy tour­ism offer­ings will help attract a broad­er range of trav­el­lers. These include Nyung­we park for oth­er rare prim­ates, Akagera Nation­al Park for ‘big 5’ safar­is, cul­tur­al her­it­age sites, adven­ture tour­ism activ­it­ies (such as hik­ing and kayak­ing), and culin­ary tour­ism exper­i­ences high­light­ing Rwandan cuisine. 

Efforts also to improve vis­it­or ser­vices, includ­ing mul­ti­lin­gual guides, vis­it­or centres with edu­ca­tion­al resources, and hos­pit­al­ity train­ing pro­grams for tour­ism pro­fes­sion­als, will con­trib­ute to a pos­it­ive and mem­or­able exper­i­ence for trav­el­lers vis­it­ing Rwanda. 

Fur­ther­more, as we embrace tech­no­lo­gic­al advance­ments, such as digit­al plat­forms for book­ing accom­mod­a­tions and exper­i­ences, mobile apps for nav­ig­at­ing tour­ist attrac­tions, and vir­tu­al real­ity exper­i­ences to show­case Rwanda’s offer­ings, we will stream­line tour­ism oper­a­tions and enhance the over­all vis­it­or experience.

[Red Rocks is a val­ued “Good Tour­ism” Partner.]

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Decency, dignity, value, compassion

Catherine Germier-Hamel, Impact Entrepreneur, Millennium Destinations, Cambodia

Pro­gress?

Catherine Germier-Hamel, Millennum Destinations
Cath­er­ine Germier-Hamel

For me, it’s about decency and dignity. 

For two dec­ades I cham­pioned sus­tain­able tour­ism, once believ­ing it could be the key to end­ing poverty. Now, seasoned (rather than reasoned) by exper­i­ence, my vis­ion of the industry is less blurred. 

Have I seen pro­gress? Yes, more travel, but for whom? On paper, it’s a uni­ver­sal right, yet bil­lions remain groun­ded, bear­ing the bur­den of tour­is­m’s foot­print with little say or fair compensation. 

Improved aware­ness, edu­ca­tion, and digit­al­isa­tion are time­bombs in dis­guise: they cre­ate oppor­tun­it­ies and expand hori­zons but also reveal injustice and fuel frustration. 

Obsessed with num­bers — arrivals, spend­ing, rank­ings — most of the industry has lost value. And even more dur­ing the pandemic. 

The “tour­ists-first” men­tal­ity has encour­aged exploit­a­tion, inequal­ity, and a cul­ture in which hos­pit­al­ity, once sac­red, feels like mod­ern slavery. Who wants to work in a sys­tem devoid of respect and respons­ib­il­ity? An industry that is lying to itself. 

True pro­gress is about (re)gaining value. 

Sus­tain­able tour­ism devel­op­ment, man­age­ment, and mar­ket­ing can help attract not only tour­ists who care, but also tal­ents. But for that, we need a seis­mic shift, pri­or­it­ising pur­pose and rede­fin­ing suc­cess as col­lect­ive well-being. Pos­it­ive prac­tices are in place but true pro­gress requires a mind­set shift toward empathy, respons­ib­il­ity, and inclusivity.

Pro­gress is about mov­ing from apathy to compassion. 

Travel can be a force for good, but not at the expense of oth­ers. Travel should be explor­a­tion, not exploit­a­tion. The seeds of change are with­in us. 

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Balancing sustainability, community, and culture in Musanze, Rwanda

Greg Bakunzi, Founder, Red Rocks Initiative for Sustainable Development & Red Rocks Rwanda

In 2024, ‘pro­gress’ for the travel and tour­ism industry in Musan­ze, Rwanda, is marked by a bal­anced approach that pri­or­it­ises sus­tain­able devel­op­ment, com­munity engage­ment, and cul­tur­al preservation. 

We have iden­ti­fied sev­er­al key indic­at­ors of progress:

  1. Sus­tain­able tour­ism prac­tices: Pro­gress in the travel & tour­ism industry involves the adop­tion of sus­tain­able prac­tices that min­im­ise neg­at­ive envir­on­ment­al impacts and con­trib­ute to the con­ser­va­tion of nat­ur­al resources. This includes ini­ti­at­ives such as eco-friendly accom­mod­a­tions, respons­ible wild­life view­ing, and car­bon off­set programmes.
  2. Com­munity empower­ment: Pro­gress is evid­ent in the empower­ment of loc­al com­munit­ies to act­ively par­ti­cip­ate in and bene­fit from tour­ism activ­it­ies. This involves ini­ti­at­ives such as com­munity-based tour­ism enter­prises, capa­city build­ing, and equit­able rev­en­ue-shar­ing mech­an­isms that ensure loc­al res­id­ents are key stakeholders.
  3. Cul­tur­al pre­ser­va­tion: Pro­gress in the tour­ism industry includes efforts to pre­serve and pro­mote Rwanda’s rich cul­tur­al her­it­age. This entails sup­port­ing cul­tur­al fest­ivals, her­it­age sites, and tra­di­tion­al crafts­man­ship, as well as facil­it­at­ing cul­tur­al exchange pro­grams that allow vis­it­ors to engage with loc­al cus­toms and tra­di­tions respectfully.
  4. Diver­si­fic­a­tion of exper­i­ences: Pro­gress is reflec­ted in the diver­si­fic­a­tion of tour­ism exper­i­ences bey­ond icon­ic attrac­tions such as gor­illa trekking. This includes devel­op­ing niche tour­ism products such as bird­watch­ing tours, cul­tur­al homestays, and adven­ture activ­it­ies that appeal to a broad­er range of trav­el­lers who may stay longer.
  5. Enhanced infra­struc­ture and ser­vices: Pro­gress involves invest­ments in infra­struc­ture and ser­vices that enhance the over­all vis­it­or exper­i­ence. This includes improve­ments to trans­port­a­tion net­works, hos­pit­al­ity facil­it­ies, and vis­it­or inform­a­tion centres
  6. Meas­ur­able impact: Finally, pro­gress is meas­ured by the pos­it­ive impact of tour­ism on the loc­al eco­nomy, envir­on­ment, and soci­ety. This includes indic­at­ors such as job cre­ation, income gen­er­a­tion, biod­iversity con­ser­va­tion, and cul­tur­al revitalisation.

[Red Rocks is a val­ued “Good Tour­ism” Partner.]

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Progress for tourism and the environment in Western Australia

Erika Jacobson, Founder & CEO, Edgewalkers, Australia

If you identi­fy as an ‘eco­tour­ism’ busi­ness, nature and biod­iversity are integ­ral to your busi­ness mod­el. Your product IS the envir­on­ment. Without healthy, thriv­ing, biod­i­verse eco­sys­tems, there’d be NO future for nature-based tourism. 

Most tour­ism to West­ern Aus­tralia (WA) is nature-based. Without nature-based tour­ism, it’s safe to say that WA’s tour­ism industry would be rad­ic­ally diminished. 

But what if nature-based tour­ism became an instru­ment­al play­er in the con­ser­va­tion, pro­tec­tion, and res­tor­a­tion of nat­ur­al envir­on­ments? Pro­gress might look like this:

  1. The WA tour­ism industry stops pre­tend­ing that sus­tain­able tour­ism is pos­sible, des­pite the fed­er­al government’s Nation­al Sus­tain­ab­il­ity Frame­work launched late 2023. Instead, oper­at­ors identi­fy that pro­tect­ing, con­serving, and restor­ing the envir­on­ment is key to survival.
  2. Oper­at­ors recog­nise they are already help­ing to imple­ment Australia’s 30% by 2030 Strategy for Nature by con­nect­ing people to nature, extolling its phys­ic­al and men­tal bene­fits, and giv­ing people immers­ive exper­i­ences in pro­tec­ted nat­ur­al envir­on­ments. There­fore, it’s an easy trans­ition to increase and incor­por­ate this role by: 
    • Part­ner­ing with envir­on­ment­al NGOs (e‑NGOs) and par­ti­cip­at­ing, pro­mot­ing, and con­trib­ut­ing fin­an­cially to their activities;
    • Cre­at­ing con­ser­va­tion pro­jects through con­sulta­tion with e‑NGOs, WA’s Depart­ment of Biod­iversity, Con­ser­va­tion and Attrac­tions (DBCA), The WA Biod­iversity Sci­ence Insti­tute, or aca­dem­ic insti­tu­tions. Examples may include extens­ive cit­izen sci­ence pro­jects, mon­it­or­ing and data col­lec­tion, edu­ca­tion, indi­gen­ous guide pro­grams, et cet­era; and
    • Par­ti­cip­at­ing in the Nature Repair eco­nomy through the pur­chase and res­tor­a­tion of degraded ecosystems.
  3. Tour­ism, envir­on­ment, and oth­er sec­tors (edu­ca­tion, health) form alli­ances to advoc­ate for and influence: 

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“GT” Insight BiteX (‘X’ is up to you)

The “Good Tour­ism” Blog offers a great oppor­tun­ity to any travel & tour­ism stake­hold­er who wishes to express them­self in writ­ing for the bene­fit of “GT’s” open-minded readers. 

To fea­ture in the next “GT” Insight Bite com­pil­a­tion, send no more than 300 words (300 words or few­er (</=300 words)) on any tour­ism-related idea or con­cern you may have. 

Don’t use AI. if you lack con­fid­ence in writ­ing in plain Eng­lish, “GT’s” pub­lish­er will per­son­ally help with copy edit­ing. “GT” does­n’t judge. “GT” publishes.

Send your “GT” Insight Bite and pic­ture to GoodTourism@gmail.com.

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BiteX: Australia, Indonesia celebrate geotourism

Ronda J Green, Chair, Wildlife Tourism Australia; Co-owner, Araucaria Ecotours, Australia

Two of the world’s most biod­i­verse coun­tries, Aus­tralia and Indone­sia, are com­bin­ing to cel­eb­rate and inspire geo­tour­ism this year. 

‘Geo­tour­ism’ encom­passes the under­ly­ing geo­lo­gic­al struc­ture and pro­cesses of a region, and how they affect the veget­a­tion, wild­life, and human set­tle­ment, from early Indi­gen­ous to recent decades. 

Being close neigh­bours, Aus­tralia and Indone­sia share many fea­tures but also dis­play many spec­tac­u­lar differences. 

For example, Indone­sia has many act­ive vol­ca­noes. Aus­tralia has none; but has had many in the past. 

Vol­ca­noes past and present have con­trib­uted import­ant nutri­ents to the soil, high peaks to catch clouds rolling in from the ocean, and a vari­ety of topo­graph­ies and micro­cli­mates, allow­ing col­on­isa­tion and per­sist­ence by a diversity of spe­cies of fauna and flora. 

Aus­tralia and Indone­sia mostly har­bour very dif­fer­ent fauna and flora; think mon­keys, ele­phants, and horn­bills versus koalas, platy­pus, and emus. They also share a few taxo­nom­ic groups such as fruit bats, mega­podes, and mon­it­or liz­ards. In turn, plants, anim­als, and fungi exert their own influ­ence on soils and (espe­cially in the case of trees) microclimates. 

A Memor­andum between the Aus­trali­an Geoscience Coun­cil (AGC) and the Indone­sia Geo­parks Net­work (IGN) in 2023 has led to an Aus­trali­an – Indone­sian col­lab­or­at­ive pro­ject: The 5th Geo­tour­ism Fest­iv­al & Inter­na­tion­al Con­fer­ence: “Vol­cano as a World Class Sus­tain­able Geo­tour­ism Des­tin­a­tion”

There will be a series of events: 

  • Ijen, Indone­sia, June 26 – 28
  • Lom­bok, Indone­sia, July 4 – 6 
  • The Uni­ver­sity of Sydney, Aus­tralia, July 18 – 19 
  • The Uni­ver­sity of Sydney, Aus­tralia, wild­life tour­ism work­shop, July 20

I will lead the wild­life tour­ism work­shop, which is organ­ised by Wild­life Tour­ism Aus­tralia in con­junc­tion with Geofest. We will explore the poten­tial for incor­por­at­ing wild­life inter­pret­a­tion into geo­tour­ism, and con­sider some spe­cies in rela­tion to their depend­ence (and influ­ence) on par­tic­u­lar kinds of soils or land­scapes. Join us!

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BiteX: Saving Okefenokee

Herb Hiller, Writer & Publisher, The Climate Traveler, USA

We have reached the point where if you can ima­gine how travel works as cli­mate action it will. Enough act­ors see how the bene­fits out­weigh anxi­et­ies of deprivation.

A chal­lenge I recently joined (without being asked) was to stop plans to mine for min­er­als in the Oke­fen­o­kee Swamp in south­east Georgia. 

I was quickly accep­ted by a play­er who her­self became will­ing to approach oth­ers she didn’t know.

Oke­fen­o­kee is a wil­der­ness of ooze-con­ceal­ing gat­ors, ghostly moss, and car­ni­vor­ous wild­flowers. It draws 700,000 adven­tur­ers a year. 

Oke­fen­o­kee is also a US Nation­al Wild­life Refuge and Nation­al Her­it­age Area up for UNESCO World Her­it­age designation. 

Kim Bed­narek, who runs non­profit con­ser­va­tion tours of Oke­fen­o­kee, co-leads the UNESCO bid.

The min­ing com­pany prom­ises jobs in a few of Georgia’s poorest counties. But the UNESCO bid shows how nur­tur­ing the Oke­fen­o­kee can extend its glob­al eco­tour­ism economy. 

Two rivers flow from the swamp through Flor­ida. One, the Suwan­nee, runs through bor­der­line Hamilton County, which is among the poorest in Florida. 

White Springs on the Suwan­nee is where, in 1977, I launched the mod­ern day Flor­ida state bicyc­ling move­ment after a five-dec­ade lapse. 

I was writ­ing about anoth­er NGO, the Suwan­nee Bicycle Asso­ci­ation (SBA), with which I played no dir­ect role. I approached SBA to get behind the Oke­fen­o­kee ini­ti­at­ive. SBA did.

The Zeist Found­a­tion in Atlanta spon­sors a ‘Dream Team’ of under-served teen cyc­lists who, each spring, ride long dis­tances togeth­er. This year’s 30th anniversary tour will bike from Miami Beach up the East Coast Gre­en­way to Maine. 

Kim Bednarek’s pro­pos­al won the group over to sched­ule the 2025 tour to loop from Atlanta to the Oke­fen­o­kee, to White Springs and back. 

Accept­able spon­sors will want in. We will impact the travel world. 

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What do you think? 

In a com­ment below share your own thoughts about what con­sti­tutes pro­gress for travel & tour­ismSIGN IN or REGISTER first. (After sign­ing in you will need to refresh this page to see the com­ments section.) 

Or write a “GT” Insight or “GT” Insight Bite of your own. The “Good Tour­ism” Blog wel­comes diversity of opin­ion and per­spect­ive about travel & tour­ism, because travel & tour­ism is everyone’s business.

This is an open invit­a­tion to travel & tour­ism stake­hold­ers from any back­ground to share their thoughts in plain Eng­lish with a glob­al industry audience.

“GT” doesn’t judge. “GT” pub­lishes. “GT” is where free thought travels.

If you think the tour­ism media land­scape is bet­ter with “GT” in it, then please … 

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Featured image (top of post)

‘What’s ‘pro­gress’? Foot­print photo by Jeremy Bish­op (CC0) via Unsplash. “GT” added the words. 

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